We have a dedicated support team to help you maintain the maximum performance of our automation solutions. Our (field) service engineers provide effective service, support and maintenance.
Remotely and on-site
Whenever possible, we provide you with support using remote services. It offers increased response time and minimized costs. If it is necessary to get direct access to your system to provide the right solution, we will process your support request on-site.
Service level agreement
Our Service Level Agreement, or SLA, is the level of service agreed on between Labiron and you as our customer. The level of service could include performance, customer service requirements and incident response time requirements. Annually or semi-annually preventative maintenance is standard included.
Process optimalization
Would you like to know how to get maximum performance and speed without compromising on quality? Get in touch with our specialists. We offer expert advise, specified to your environment, types of samples, solvents, standards and customers. A few examples:
- Increased speed and throughput
- Minimal carry-over
- Reduction of consumables
Reliable solutions
We are committed to ensuring the highest level of reliability in our solutions and have a proven track record in laboratory automation. Our modular, customer-specific solutions are adjusted to the preparation steps and procedures performed by your laboratory.
Contact our helpdesk
If you have any technical, service or support questions, send us a message below:
Our Partner
Preferred partner of SPECTRO
As a preferred partner of SPECTRO Analytical Instruments GmbH, Labiron offers automation solutions designed for seamless integration with ICP analyzers. This powerful integration enables fully automatic sampling, diluting and analysis. As a result, the sample throughput of laboratories is increased and the quality of the prepared samples is highly consistent and reliable.